Ihrv2 Privacy Policy – Personal Data Protection for Malaysian Players

This Privacy Policy describes how ihrv2 ("Platform", "We", "ihrv2") collects, uses, discloses, and protects your personal information when you use the websites, applications, services, and games available on the ihrv2 platform at https://ihrv2.my. We respect your privacy and are committed to safeguarding the personal data you entrust to us.

This policy applies to all users of the platform ihrv2 — including visitors browsing the website without registering, registered members who already hold an account, and former members whose data is retained in accordance with legal requirements. It covers all data collected through the website, mobile devices, live chat, email, and other communication channels operated by ihrv2.

By registering for or using the ihrv2, you agree to the collection and use of your personal data as described in this Privacy Policy. If you do not agree with any aspect of this policy, you are advised not to use the platform ihrv2. This Privacy Policy should be read together with Terms & Conditions ihrv2, which together form the complete agreement between you and our platform.

ihrv2 collects various categories of personal data depending on how you interact with our platform. In general, the data we collect can be grouped into three main categories:

A. Data You Provide Directly to ihrv2:

• Account Registration Information: Your full name, date of birth, email address, mobile number, and the password you chose when registering your ihrv2 account.
• Identity Verification (KYC) Information: National identity card number (MyKad), copies of identity documents, bank statements, and other information required for identity verification and legal compliance purposes.
• Financial Information: Details of the payment method you use (for example, your Touch 'n Go eWallet account number, DuitNow account number, or GrabPay account number) for the purpose of processing deposits and withdrawals. ihrv2 does not store credit card or debit card details directly.
• Communication Information: Any information you provide when reaching out to the ihrv2 support team via live chat, email, or WhatsApp.

B. Automatically Collected Data:

• Technical Data: Your IP address, browser type and version, operating system, screen resolution, time zone, and other technical information about the device you use to access the ihrv2 platform.
• Usage Data: Pages you visit, games you play, session duration, in-platform actions, and your navigation patterns on ihrv2.
• Transaction Data: A complete record of all deposits, withdrawals, wagers, and financial transactions in your ihrv2 account.
• Location Data: Approximate location information derived from your IP address, used for geographical eligibility verification and fraud prevention purposes.

C. Data from Third-Party Sources:

• Verification information from the KYC service providers we use to confirm player identities.
• Information from payment providers such as DuitNow, Touch 'n Go, GrabPay, Boost, ShopeePay, and FPX, required for secure transaction processing.

ihrv2 uses the personal data collected for the following purposes, all of which have a valid legal basis under Malaysia's PDPA:

ihrv2 does not sell, rent, or share your personal data with third parties for their own marketing or advertising purposes. However, in the course of operating our platform, there are limited circumstances in which we may need to share your data with certain parties:

• Payment Service Providers: Data required to process transactions is shared with payment providers such as DuitNow, Touch 'n Go, GrabPay, Boost, ShopeePay, and FPX. Such sharing is strictly limited to the information needed to complete the transaction.
• KYC Service Providers: As part of the identity verification process, we may engage specialised third-party KYC verification services. All such providers are bound by strict confidentiality agreements with ihrv2.
• Technical Service Providers: Companies that assist us with server hosting, cybersecurity, data analytics, and technical support may have limited access to your data in the course of their work for ihrv2.
• Legal Authorities: ihrv2 will disclose the required data to competent authorities — such as the PDRM, the Inland Revenue Board, or the courts — when mandated by Malaysian law or a valid court order.
• Game Providers: Game providers partnered with ihrv2 may receive statistical data about gaming activity required for the operation of their games — however, this data contains no personally identifiable player information.

In all of the data-sharing scenarios outlined above, ihrv2 ensures that all recipients are bound by data protection agreements that are equivalent to or more stringent than the standards we apply ourselves. No data sharing takes place outside the scenarios described here without your prior written consent.

ihrv2 continually invests in the latest security technologies and procedures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. The key security measures we employ are as follows:

• 256-bit SSL Encryption: All data transmitted between your browser and ihrv2's servers is encrypted using 256-bit SSL — the highest encryption standard commercially available today.
• Data-at-Rest Encryption: Sensitive data stored in the ihrv2 database — including password information and payment details — is encrypted using strong algorithms, rendering it useless without the correct decryption key.
• Strict Internal Access Controls: Access to players' personal data within ihrv2's internal teams is governed by a "need-to-know" principle — only individuals who require the data to perform their job responsibilities are permitted to access it.
• Regular Security Audits: ihrv2's security systems undergo regular penetration testing and security audits by independent experts to identify and address vulnerabilities before they can be exploited.
• Real-Time Threat Monitoring: ihrv2's security monitoring system operates 24 hours a day to detect and respond to threats or suspicious activity in real time.

Platform ihrv2 uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how players interact with our website. Cookies are small text files stored on your device when you visit our site.

You can manage and delete cookies through your browser settings at any time. However, disabling necessary and security cookies may affect the functionality and security of your account ihrv2 your. For more information on managing cookies, please refer to your browser's help section.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the privacy policy of ihrv2, you have a range of rights concerning the personal data we hold about you. ihrv2 respects and facilitates the exercise of all these rights:

To exercise any of the above rights, you may contact the ihrv2 team by email at [email protected]. We will respond to your request within 30 calendar days. In complex cases, this period may be extended, and you will be notified accordingly. No fee is charged to exercise these rights unless the request is repetitive or manifestly unfounded.

ihrv2 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by applicable Malaysian law. Once the data is no longer needed, it will be securely deleted or anonymised.

General data retention guidelines ihrv2 are as follows:

• Active Account Data: Retained for the duration your ihrv2 account remains active, and for any further period prescribed by law following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date, in accordance with Malaysia's accounting and tax legal requirements.
• KYC & Identity Verification Records: Retained for a minimum of 5 years following the end of the business relationship, in accordance with Malaysia's AML/CFT legal requirements.
• Support Communication Logs: Retained for 3 years from the date of communication for dispute resolution and quality assurance purposes.
• Technical Log Data: Typically retained for 12 months for security and technical troubleshooting purposes.
• Marketing Data (with Consent): Retained until you withdraw your consent or request deletion, whichever comes first.

Once the applicable retention period has expired, ihrv2 will take reasonable steps to securely delete or anonymise your data so that it can no longer be personally linked to you.

Platform ihrv2 may from time to time contain links or references to third-party websites or services — such as payment providers or game suppliers. These links are provided solely for your convenience and do not constitute an endorsement or approval by ihrv2 of the content or privacy practices of those third parties.

ihrv2 is not responsible for and has no control over the privacy policies, content, or practices of any third-party websites. We encourage you to read the privacy policy of every third-party site you visit, particularly before providing any personal information to them. This ihrv2 Privacy Policy applies solely to the ihrv2 platform.

ihrv2 reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or platform improvements. When material amendments are made, we will publish the latest version on this page and update the "last updated" date at the top of the page.

For significant amendments that materially affect your rights, ihrv2 will endeavour to notify you via an in-platform notice or an email to your registered address within a reasonable period before any amendment takes effect. Nevertheless, it remains your responsibility to review this page periodically.

Continued use of the platform ihrv2 after the amendment's effective date will be considered your acceptance of the revised Privacy Policy. If you do not agree with the amendments, please contact us to discuss the matter or consider closing your account and withdrawing any eligible balance.

If you have any questions, concerns, or complaints regarding this Privacy Policy or regarding how ihrv2 manages your personal data, our team is here to help. We take your privacy seriously, and every privacy-related enquiry will be handled with the utmost professionalism and confidentiality.

For matters relating to privacy and data protection, you may contact ihrv2 via:

• Email: [email protected] — for detailed privacy enquiries or those requiring supporting documents. Please include "Privacy Enquiry" in the subject line of your email.
• Live Chat: Directly within the ihrv2 platform — for general privacy enquiries that require a prompt response.
• WhatsApp: For fast mobile support.

We will respond to all privacy-related enquiries within 30 calendar days of receipt. For complaints requiring more in-depth investigation, we will keep you informed of the progress within a reasonable timeframe. ihrv2 is grateful for the trust you place in us by sharing your personal data — a trust we take seriously and honour every day.